Privacy Policy

Last Update
January 1, 2025

Overview

This Privacy Policy describes how GSM Theme ("we", "our", or "us") collects, uses, and shares information about you when you purchase, install, or use our software, visit our website, or contact our support team.

By using GSM Theme, you agree to the collection and use of information in accordance with this policy. If you have any questions, contact us at [email protected].

1. Information We Collect

We collect information in the following ways:

Account Registration — When you purchase a license or create an account, we collect your name, email address, billing address, company name (if applicable), and payment method details. Payment card data is processed by our payment provider and is never stored on our servers.

License & Activation Data — When you activate GSM Theme, our licensing system records your License Key, the domain it is activated on, your server's IP address, and the software version installed. This data is required to validate your license and prevent unauthorized use.

Support Communications — When you contact our support team, we collect the content of your messages, attachments you provide, and any technical information you share such as server logs or screenshots.

Usage & Telemetry — The software periodically sends non-personal telemetry data including the software version, active module list, and license status. This data does not include your customers' personal information.

Website Analytics — Our website collects standard log information including IP address, browser type, pages visited, and time on site to help us understand and improve the product.

2. How We Use Your Data

We use the information we collect to:

  • Process your purchase and issue your License Key.
  • Validate and manage your license across software updates.
  • Provide technical support and respond to your inquiries.
  • Send important notices about your license — renewal reminders, security updates, and policy changes.
  • Detect and prevent fraudulent use of our software.
  • Improve our software, documentation, and support quality.
  • Comply with legal obligations applicable to us.

We do not use your data for advertising and we do not sell your personal information to third parties.

3. Information Sharing

Payment Processors — We share your billing information with our payment processors solely to complete your transaction. These providers operate under their own privacy policies and are PCI-DSS compliant.

Supplier API Integrations — When your installation routes orders through third-party supplier APIs, the order data required to complete the transaction is transmitted to the supplier. We are not responsible for how third-party suppliers handle that data.

Legal Compliance — We may disclose your information if required by law, court order, or government authority, or when disclosure is necessary to protect our rights or the safety of others.

Service Providers — We may share data with trusted service providers who assist in operating our website and services under strict confidentiality agreements. They are not permitted to use your data for any other purpose.

4. Data You Process Through GSM Theme

When you use GSM Theme to run your own business, you — not us — are the data controller for your customers' and resellers' personal data. You are solely responsible for ensuring your use of the software complies with applicable data protection laws, including obtaining necessary consents from your own users.

GSM Theme's servers do not have access to the personal data of your customers unless you explicitly share it with us for support purposes.

5. Cookies

Our website uses essential cookies to maintain your session and remember your preferences. We also use analytics cookies to understand site usage. You can disable non-essential cookies through your browser settings at any time.

GSM Theme's software panel installed on your server may set session cookies for admin authentication. These are strictly necessary for the software to function and are stored on your server, not ours.

6. Data Retention

We retain your account and license data for as long as your license is active and for a reasonable period afterward in case of disputes or legal requirements. Support communication records are retained for up to 3 years.

You may request deletion of your personal data at any time by contacting us, subject to our legal obligations to retain certain records.

7. Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, or disclosure. These include encrypted data transmission (TLS), access controls, and regular security reviews.

No method of transmission over the internet is 100% secure. In the event of a data breach affecting your personal data, we will notify you in accordance with applicable law.

8. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

  • Access — Request a copy of the personal data we hold about you.
  • Correction — Request correction of inaccurate or incomplete data.
  • Deletion — Request deletion of your personal data, subject to legal obligations.
  • Portability — Request your data in a structured, machine-readable format.
  • Objection — Object to processing of your data for certain purposes.

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.

9. Children's Privacy

GSM Theme is a business software product intended for adults operating commercial businesses. We do not knowingly collect personal data from individuals under the age of 18. If you believe we have inadvertently collected such data, please contact us immediately.

10. Policy Changes

We may update this Privacy Policy from time to time. When we make significant changes, we will notify active licensees by email and update the effective date at the top of this page. Continued use of GSM Theme after changes take effect constitutes acceptance of the updated policy.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please reach out: